More good news for those who already use or are planing to buy Volkswagen cars. Volkswagen Malaysia has established a Parts Hub in Shah Alam. The new Parts Hub is an extension of the regional Volkswagen Parts Centre in Singapore (which explains why that when a part needs to be replaced, it may take longer than it should). The new centre has been operational since early this month.
Anyway, with this new Parts Hub, the obvious benefits would be a quicker turn around time for repairs and warranty claims. As it should be for any company that wishes to grow and expand as well as keep its customers happy.
PRESS RELEASE
Wait no more for Volkswagen spare parts as the marque expands its distribution centre to Shah Alam.
Kuala Lumpur, 7 July 2015 – For most Malaysians, getting around in their vehicles is a daily necessity. As it has become an extension of their daily lives, it is vital to ensure the car stays in tip top condition. When a problem arises, parts will need to be replaced, a process that sometimes takes longer than it should.
To alleviate the waiting period, Volkswagen Malaysia has enhanced it’s after sales service offerings by establishing a Parts Hub in Shah Alam. This installation serves as an extension of Volkswagen‘s Parts Centre in Singapore – a facility that manages daily orders and deliveries since July 2014.
The 10,000 sqf storage centre here will receive parts from the Singapore centre and the Volkswagen plant in Kassel, Germany; the second largest production facility.
For an efficient delivery turnaround time, Parts Hub will work hand-in-hand with its counterpart in Singapore to process order submissions twice-a-day. Distribution of parts like market focus inventory, campaign and high demand parts will be dispatched twice-daily to dealerships nationwide from either Singapore or Shah Alam.
“Volkswagen is ‘Always by your side’ and customer satisfaction is our highest priority. With the establishment of this seamless integration between dealerships and Parts Hub, we have significantly reduced the waiting period. Therefore the performance of your Volkswagen car is always optimal,” said Volkswagen Malaysia managing director Armin Keller.
